3002 Grand Ave. Everett, WA 98201
Specializing in Ford Motor Co. & Lincoln-Mercury Vehicles
Having worked for profitable Ford Motor Company dealers as a service manager, gave me a distinct advantage in knowing what type of service I wanted to deliver. We are a small independent all phase repair shop that specializes in Ford vehicles: but not limited to just those. We service all the demes tics as well as all the Asian nameplates and a more limited offering for European vehicles. If there is a service that we don't offer, we do either refer or sublet. I never wanted to give a customer a reason to go elsewhere. We offer "no charge" service loaners (they just pay for fuel), we utilize Customer-Link for customer follow up, have had Alldata almost since inception as well as Identi-Fix and are an ASE and state emissions certified repair facility. We offer advertised coupons and specials that are not give-a-way but provide a very good value. Yes, we do compete with the local dealers in the ability to perform what most customers view as dealer type work. We check vehicles for any outstanding recalls and in most cases, sublet them to the appropriate dealership to have the parts ordered or to have the recall perform while it is in our shop. That way customers know that we are the place to have "all" their transportation needs met. Customers that tend to dislike the "dealerships experience" want to have someone approachable and accountable, someone in which to have a face to face relationship with. Our greatest asset is the people that are employed here and share in our philosophy of treating customers with care and respect. We survive on word of mouth and referral type advertising. We merchandise by saving all the old parts whether requested for or not, and showing them to the customer, listing out the repair items needed in order of importance and a "café" approach as to what they may or may not need to do right now.
Customer Service
When customers go out of their way to recommend to friends and relatives, as well as strangers, our business, as an honest caring shop that fixes cars, makes us feel special. We want to make our customers feel that they are special (because they are) by spending the time needed to educate and explain the repair process in a manor that's understandable. I have no qualms about having any of our technicians speak directly with a customer and encourage that customer to go out into our clean shop to visually confirm what we're talking about. We employ highly qualified personnel and always have. We all respect each other and that carries over to how we treat our customers. We tell the truth..quickly. We offer, in most cases, same day service, provide a pick up and delivery service, have a clean loaner cars available, and have a good resources for parts and sublet repairs in a very timely manor. We have had R.O. WRITER for almost two years. That has enabled us to have the customer's history, recommendations and legible information that are indicative of our tracking and care of that particular customer's vehicle. We have been using digital camera pictures that document and support any repair that the customer may not have had a change to view during the repair process. That works especially well when a spouse can show another family member or friend what was wrong; and why we changed a part or what was sludged up and what it looked like after it was repaired or cleaned. We always present a very professional image to our customers in our facility, dress and appearance and how we interact. We are never afraid to share information or to answer questions.
HOURS
Monday - Friday 7:30 am to 5:30 pm
Saturday - Closed
Sunday - Closed
